{"id":1860,"date":"2026-08-08T00:10:03","date_gmt":"2026-08-07T21:10:03","guid":{"rendered":"https:\/\/tartuhotell.ee\/?page_id=1860"},"modified":"2026-08-08T00:10:03","modified_gmt":"2026-08-07T21:10:03","slug":"hotelbuddy","status":"publish","type":"page","link":"https:\/\/tartuhotell.ee\/en\/useful-information\/hotelbuddy\/","title":{"rendered":"HotelBuddy"},"content":{"rendered":"
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What is HotelBuddy?<\/h2> \n\n

At Tartu Hotell, we use the HotelBuddy digital self-service platform to make your stay even more convenient and modern. <\/p> \n\n

Check in and out, unlock your hotel room, order extras, chat with our staff and pay for services directly on your phone\u2014with no queue and no separate app to download. <\/p> \n\n

We leave routine tasks to technology so that we can focus on what truly matters\u2014you.<\/p> \n<\/div>

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How do I get started?<\/h2> \n\n

You do not need to download an app to use HotelBuddy; all features are available in your web browser. <\/p> \n\n

We will send you a personal access link a few days before your booking.<\/p> \n\n

If you have not received the link, please contact reception at +372 731 4300<\/a><\/em> or sales@tartuhotell.ee<\/a><\/em>.<\/p> \n<\/div>

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What can you do with HotelBuddy?<\/h2><\/div>

Check-in<\/p>

Check in before you arrive, on your computer or phone. Complete the registration card, choose extras and arrive without queuing.<\/p>\n<\/div><\/div><\/div>

Unlock the door<\/p>

After successful check-in, a mobile key will appear on your arrival day. Use it to unlock your room or the hotel\u2019s rear entrance. You can, of course, also request a physical key card from reception.<\/p>\n<\/div><\/div><\/div>

Chat with staff<\/p>

Have a question or request? Message or call us directly through HotelBuddy, and our staff will respond around the clock.<\/p>\n<\/div><\/div><\/div>

Order extras<\/p>

Order extra services or amenities directly from your phone, at any time and without visiting reception.<\/p>\n<\/div><\/div><\/div>

Hotel information<\/p>

All hotel information\u2014opening hours, Wi-Fi, services and useful tips\u2014is available directly in HotelBuddy.<\/p>\n<\/div><\/div><\/div>

Check-out<\/p>

Review your bill, pay for extras and check out quickly on your phone. Any queue at reception will not slow you down.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n

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